FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Do you ship internationally?


We only ship orders within the U.S. (including Puerto Rico) and Canada, however, we do accept international credits cards for payment. If you are using an international credit card, please be sure to enter the address where your billing statements are received in the billing address fields. You MUST provide a U.S. address for shipping purposes. If you reside outside the U.S. or Canada and would like to make a purchase an item, please contact us via e-mail at positiv-clothing@gmail.com for further instructions.




How do I cancel or change my order?


We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it to us. If you decide you do not want the merchandise, please contact us via e-mail at positiv-clothing@gmail.com for further instructions.




What is your return and exchange?


We offer a 100% satisfaction guarantee. If you are not happy with your order, we accept returns or exchanges for item(s) purchased from our online store. If you'd like to return or exchange an item, please contact is via e-mail at positiv-clothing@gmail.com with your request and a copy of the receipt within 15 days after purchase. We'll then process your request and send you further instructions.




How do I apply for sponsorship, and/or PR request?


Please contact us via e-mail at positiv-clothing.com.




When will I get my refund?


We will reimburse you as soon as we receive the confirmation that your returned item(s) have arrived to our warehouse. We will notify you via e-mail once we receive your returned item(s). From the moment we authorize the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks and payment methods.
You will receive your refund via the same method that you used to pay for the product(s). Depending on the payment method, you will receive your refund from 30-180 days.





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