FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Do you ship internationally?
How do I cancel or change my order?
We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it to us. If you decide you do not want the merchandise, please contact us via e-mail at email@example.com for further instructions.
What is your return and exchange?
We offer a 100% satisfaction guarantee. If you are not happy with your order, we accept returns or exchanges for item(s) purchased from our online store. If you'd like to return or exchange an item, please contact is via e-mail at firstname.lastname@example.org with your request and a copy of the receipt within 15 days after purchase. We'll then process your request and send you further instructions.
How do I apply for sponsorship, and/or PR request?
Please contact us via e-mail at positiv-clothing.com.
When will I get my refund?
We will reimburse you as soon as we receive the confirmation that your returned item(s) have arrived to our warehouse. We will notify you via e-mail once we receive your returned item(s).
You will receive your refund via the same method that you used to pay for the product(s).